LEGAL
Privacy Policy
What we collect, why we collect it, and how we protect it.
Our Commitment
Last updated: September 28, 2026
Mobile opt-in, SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
A & M Friendly Movers (“A & M,” “we,” “us”) respects your privacy. This policy explains how we handle information collected through amfriendlymovers.com (the “Website”), our phone lines, text messages and our moving services.
Information We Collect
Information you give us:
- Contact details such as your name, phone number, email address and addresses
- Move details such as dates, home size, inventory, photos and special items
- Pre-existing damage reports and damage claims, including photos
- Box and supply orders
- Job applications, including work history and resumes
- Messages you send us and notes from phone calls
Information collected automatically:
- Device and browser information, IP address, pages visited and how you found us
- Information from cookies and similar tools, including analytics and advertising tools
- Call details for calls placed to tracking numbers on our Website. Calls may be recorded for quality and training
We do not store full credit card numbers on the Website. Card payments are taken by phone or in person and processed through our payment processor.
How We Use Your Information
- To give you quotes, schedule and perform your move, and deliver supply orders
- To send appointment reminders, updates, receipts and follow-ups
- To handle damage claims and customer service
- To review job applications
- To improve our Website, services and advertising
- To meet legal, licensing, tax and insurance requirements
How We Share Information
We do not sell your personal information. We share it only as needed to run our business:
- With service providers who work for us, such as website hosting, customer management and scheduling software, email and text messaging platforms, call tracking, analytics, payment processing and our referral program platform. They may use your information only to provide services to us.
- With insurers, regulators or law enforcement when required by law or to protect our rights, customers or crews.
- If our business is sold or merged, as part of that transaction.
Cookies and Analytics
Our Website uses cookies and similar tools to remember your preferences, measure traffic and see which ads and pages are working. You can block or delete cookies in your browser settings. Some parts of the Website may not work correctly without them.
SMS Terms & Conditions
SMS Consent Communication:
The information such as Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from A&M Friendly Movers, Inc., you may receive messages related to the following (provide specific examples):
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
Message Frequency:
Message frequency may vary depending on the type of communication.
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from A&M Friendly Movers, Inc. in the following ways:
- By submitting an online form
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at our office phone number.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
- Message and data rates may apply.
You can opt out at any time by texting “STOP.” - For assistance, text “HELP” or visit our Privacy Policy or Terms and Conditions pages.
- Message frequency may vary
Your Privacy Choices
You can ask us to:
- Tell you what personal information we have about you
- Correct information that is wrong
- Delete your information, unless we need to keep it for legal, licensing, tax or claims reasons
- Stop sending you marketing emails or texts
To make a request, use our privacy request form, call 910-758-0081 or email info@amfriendlymovers.com. We may need to verify your identity before completing a request.
How Long We Keep Information
We keep your information as long as we need it to provide services, handle claims, and meet legal, tax and licensing requirements. When it’s no longer needed, we delete it or make it anonymous.
How We Protect Information
We use reasonable safeguards to protect your information, and we limit access to the people who need it to do their jobs. No website or email system is 100% secure, so please don’t send sensitive information such as card numbers by email or web form.
Children's Privacy
Our Website is not meant for children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, contact us and we will delete it.
Other Websites
Our Website links to other sites, such as review sites, social media and government agencies. Their privacy practices are their own, so please read their policies.
Changes and Contact
We may update this policy from time to time. The date at the top of this page shows the latest version. Questions? Call 910-758-0081 or email info@amfriendlymovers.com.
Questions About Your Information?
Call 910-758-0081 or email info@amfriendlymovers.com and we’ll help.
Ready to start your stress-free move? Contact us today to Get a free moving quote and let the A & M family make your moving experience a delightful one!