BEFORE YOUR MOVE
Pre-Existing Damage Report
A clear record before we lift a thing protects you and our crew.
Why We Document Existing Damage
Most furniture has a few scuffs, loose legs or scratches from everyday life. Walls and floors have their own history too. Writing that down before your move means everyone knows what was already there, and anything new that happens on moving day is easy to spot and fix.
It takes a few minutes, and it makes the claims process fast and fair if you ever need it.
How It Works
- Before moving day: fill out the form below. List anything that is already damaged, such as a cracked tabletop, a wobbly chair leg or a scratched floor, and add photos if you can. Nothing to report? Submit the form anyway and choose “No, nothing to report.”
- On moving day: your crew lead walks through your home with you before we start. We check your list, photograph any existing damage to furniture, walls, floors and doorways, and note it on your paperwork. You review and sign off.
- At delivery: we walk through with you again before the crew leaves. If you see anything new, point it out right away so we can note it and make it right.
Please plan to be home, or have an adult you trust there, for both walkthroughs.
Tips for Your Own Photos
- Take photos in good light, close up and from a few feet back.
- Photograph high-value and fragile pieces even if they look perfect.
- Include floors and door frames along the path the crew will use.
- Keep your photos until your move is complete and you’ve had time to unpack.
Submit Your Pre-Existing Damage Form
Send this before your moving day. It goes straight to our office, and your crew lead will have it at the walkthrough.
Questions Before Moving Day?
Call 717-434-6711 or email info@amfriendlymovers.com. An owner or our office will help you get everything ready.
Ready to start your stress-free move? Contact us today to Get a free moving quote and let the A & M family make your moving experience a delightful one!