FAQS
Straight answers about pricing, booking, long-distance moves and our Owner's Promise. Don't see your question? Call your local A & M Friendly Movers office. An owner or our office calls back within 15 minutes, 8am–8pm.
Where does A & M Friendly Movers operate?
We have five local offices: Calabash, NC and North Myrtle Beach, SC (910-758-0081); York, PA and Maryland (717-844-5125); the Tri-State area of Philadelphia, Chester County and Wilmington, DE (410-499-8777); and Tampa, FL, covering all of Hillsborough County (813-544-0048). We also do long-distance moves between and beyond those areas.
How long have you been in business?
A & M Friendly Movers is family-owned and has been moving families since 2015. Owners Matthew Treharn and Amber Hallaman still run the company day to day.
Are you licensed and insured?
Yes. We are licensed with USDOT #4053629 (MC-1536612), hold NC Certificate of Exemption C-2969 and Florida Mover Registration IM3566, and are fully insured.
Who will actually be moving my things?
Our own crews. Every mover is a background-checked, drug-tested W-2 employee of A & M Friendly Movers. We never hand your move to subcontractors or day laborers.
How fast will I get a price?
Call your local office or request a quote online. An owner or our office calls you back within 15 minutes between 8am and 8pm. Most local moves can be priced over the phone. Bigger homes or specialty items may need a quick video walkthrough or in-home estimate.
How far ahead should I book?
For May through September, and for any end-of-month date, book 3–4 weeks out. Off-season weekday moves can often be booked with a few days’ notice. Last-minute? Call anyway. We fit in short-notice moves whenever the schedule allows.
What forms of payment do you accept?
We accept credit cards, debit cards, personal checks and certified checks. We do not accept cash. A $100 deposit at booking holds your date and is applied toward the cost of your move.
Is there a fee to reschedule my move?
No. We never charge a rescheduling fee, for any reason. Closing delayed, weather, a change of plans: just call us and we’ll find a new date.
Are there hidden fees?
No. Your estimate spells out anything that affects price up front: stairs, long carries, heavy items like safes or pianos, packing materials, and travel time. If something changes on moving day, such as extra items or a new stop, we tell you before we do the work, not after.
What happens if something gets damaged?
Our Owner’s Promise: if anything is damaged, an owner calls you the same day, and claims are resolved in 60–90 days. We pad and stretch-wrap furniture to prevent damage in the first place, but if something happens, contact our office with photos and the item details and we’ll walk you through the process. We don’t sell insurance; standard valuation coverage is included, and additional valuation coverage is available.
Why hire local movers instead of renting a truck?
A rental truck still leaves you doing the lifting, the loading, the driving and the return. Local movers know the area’s traffic, parking, HOA and building rules, protect your furniture and home, and usually finish in a fraction of the time. With hourly local pricing, a professional crew often costs less than people expect once you add up truck rental, fuel, supplies and a lost weekend.
How do I pick the right local moving company?
- Get written estimates from 2–3 local movers and compare Google reviews.
- Confirm they’re licensed and insured for your state.
- Ask who’s doing the move: their own employees, or subcontracted labor?
- Ask about every possible fee (stairs, heavy items, travel time, materials) and get it in writing.
- Pay attention to how they treat you on the phone. That’s how they’ll treat your belongings.
What services do you offer for local moves?
Loading and unloading (including rental trucks and PODS containers), packing and unpacking, furniture disassembly and reassembly, transportation, storage, junk removal, and specialty items like pianos and gun safes.
How is a local move priced?
Local moves are usually priced by the hour based on crew size. What moves the price: the size of your home, how much you’re moving, stairs or long walks to the truck, specialty items, packing services, and your date (peak season, weekends and month-end cost more).
Do I need an in-home or video estimate?
Most homes can be quoted over the phone. We recommend a video or in-home estimate if your home is over 2,500 sq ft, you have a piano, safe or other oversized items, there are narrow stairs or doorways, parking a 26-ft truck will be tricky, or you’re moving out of state.
What if my closing gets pushed back?
It happens all the time, and there’s never a rescheduling fee. We can hold your belongings overnight, locked and secured on our truck. If the delay is longer, we move everything into our storage and deliver it once you have the keys.
Will you protect my floors and walls?
Yes. Our crews use furniture pads, stretch wrap and floor and door protection so your old home and your new home look the same after we leave.
Can you work around my building's move-in/move-out hours?
Yes. Tell us your building’s move window and any elevator reservation, and we schedule the crew to match. We’ll coordinate with your property manager if you need a certificate of insurance.
Will you take apart and reassemble furniture?
Yes. Beds, tables and shelving are disassembled to get through tight halls and stairwells, then put back together at your new place.
My new apartment has narrow halls and stairs. Will my furniture fit?
Our crews move through tight layouts every day and will measure anything questionable before carrying it. If a piece truly won’t fit, we’ll tell you before we try, not after it’s stuck.
Do you provide packing supplies?
Yes: boxes, tape, paper, bubble wrap and wardrobe boxes. You can buy supplies from us and pack yourself, or have our crew pack for you.
Can you pack only part of my home?
Yes. Many customers have us pack just the kitchen, fragile items or artwork and do the rest themselves. It’s a good way to save money without risking breakables.
How do you pack TVs and electronics?
Electronics are wrapped in padding or bubble wrap, boxed snugly (in the original box if you have it) and labeled fragile. We recommend backing up computers before moving day.
Do you unpack too?
Yes. We can unpack, set up beds and furniture, and haul away the empty boxes.
Can you haul away junk as part of my move?
Yes. We can remove unwanted furniture and household items during your move or as a separate junk-removal job, and dispose of or donate them properly.
Is there anything you can't take?
Hazardous materials like paint, chemicals, propane tanks, fuel and batteries have to go through local hazardous-waste drop-off. We can’t legally haul them.
Do I need to disconnect my appliances first?
Yes. Washers, dryers (especially gas), refrigerators with water lines and ice makers should be disconnected by you or a qualified technician before we arrive. We handle the heavy lifting and transport.
Do you move pianos, gun safes and hot tubs?
Yes. Pianos and safes are moved with specialized equipment and extra crew. Tell us the make, size and weight when you call, since it affects the crew and the quote.
What counts as a long-distance move?
Generally, any move more than about 50 miles, or across state lines.
Will my long-distance price change after I book?
No. Every long-distance move gets a binding estimate: the price we quote is the price you pay. We never change it after you book.
Is my stuff put on a truck with other people's belongings?
No. You get your own dedicated truck. Your belongings stay with the same crew from pickup to delivery, with no transfers, no warehouse hand-offs and no subcontractors.
Will I have a guaranteed delivery date?
Yes. Every long-distance move comes with a guaranteed delivery date, so you can plan your closing, travel and first night in your new home.
What does white-glove, door-to-door service include?
Our background-checked, drug-tested W-2 crew handles everything from your old front door to your new one: padding and wrapping furniture, loading, driving, unloading, and placing everything in the rooms you choose. Packing, unpacking and furniture reassembly can be added.
Can you store my things between homes?
Yes. We offer short- and long-term storage with pickup and delivery, so there’s no second crew and no moving it yourself.
What types of businesses do you move?
Offices, retail stores, medical and dental offices, restaurants, schools and nonprofits, plus hotel furniture removal and liquidation.
How do you keep downtime to a minimum?
We plan the move with you ahead of time, label everything by room and desk, and can schedule evenings or weekends so you’re open for business the next morning.
Do you help pack up the office?
Yes. We can pack workstations, files and supplies, or give your staff labeled boxes and a simple packing plan. Your IT team or vendor should disconnect and reconnect servers and networks.
Can you move just part of our office, or clear out leftover furniture?
Yes. We handle partial moves and can haul away furniture you’re not keeping.
Do you help students move in and out of dorms?
Yes. We move students in and out of dorms and off-campus apartments and work around the school’s move-in schedule.
Can I store my things over the summer?
Yes. Storage is available over summer or semester breaks, and we can deliver everything back when you return.
Do you help with military (PCS) moves?
Yes. We work around your report date and orders, and we’re glad to help service members and their families with packing, loading, transport and storage.
Do you offer a military discount?
Yes. Military families get 5% off the total cost of their move. Just let us know when you book.
Can you help with a self-move (PPM / DITY)?
Yes. We help with PPM (formerly DITY) moves, including the paperwork you’ll need for reimbursement. Ask us when you call.
What can't be moved on a military move?
Ammunition, fuel, propane, chemicals and other hazardous materials can’t go on the truck. They must be disposed of or transported by you according to regulations.