CLAIMS
Insurance Claim Policy
If something goes wrong, we want to hear about it and make it right.
Our Promise
Our crews wrap, pad and protect every piece of furniture, and damage is rare. When it does happen, you won’t be passed around a call center. An owner will call you personally, the same day we receive your claim, to talk through what happened and how we’ll make it right.
Report Damage Within 7 Days
Please report any damage or missing items within 7 days of your move. The sooner we know, the faster we can inspect, repair or replace it, and the easier it is to figure out what happened.
This 7-day request does not shorten any time you have to file a claim under state or federal law. For example, interstate moves and North Carolina moves allow up to 9 months from delivery to file a written claim.
Three Ways to File a Claim
- Online: use the claim form below. You can upload photos right in the form.
- Email: send your claim to info@amfriendlymovers.com with photos and a short description.
- Phone: call 717-434-6711 and our office will walk you through it.
What to Include
- Your name, phone number and moving date
- The item or area that was damaged and a short description
- Clear photos of the damage (close up and from a few feet back)
- How and when you noticed it, if you know
- Your invoice or Bill of Lading number, if you have it
Please keep damaged items and any packing materials until we have had a chance to inspect them. Throwing them away can make a claim harder to resolve.
What Happens Next
- We confirm we received your claim, and an owner calls you.
- We review your photos and paperwork, and we may schedule a time to see the item in person.
- We resolve the claim based on the valuation coverage you chose for your move. That can mean repair, replacement or a cash settlement. See Coverage Options for how each level works.
Things That May Limit a Claim
- Damage noted as pre-existing on your pre-existing damage report or moving-day walkthrough
- Contents of boxes you packed yourself, when the box shows no sign of damage from handling
- Jewelry, cash, important documents, medications and other valuables. Please move these yourself
- Items of extraordinary value (more than $100 per pound) that were not listed in writing before the move
- Internal mechanical or electronic problems with no outside damage
- Furniture made of particle board or pressed wood, which can be limited under some state rules
Your coverage level also sets the most we can pay for an item. Basic Value Protection pays up to 60 cents per pound per article.
If We Can't Agree
We work hard to settle every claim directly. If you are not satisfied, you can contact the agency that regulates your move: the North Carolina Utilities Commission Public Staff, the Pennsylvania Public Utility Commission, the Florida Department of Agriculture and Consumer Services, or, for interstate moves, the Federal Motor Carrier Safety Administration. Their consumer guides are linked in our footer.
File a Claim Online
Fill this out and an owner will call you.
Need to Talk to an Owner?
Call 717-434-6711 or email info@amfriendlymovers.com. We’ll make it right.
Ready to start your stress-free move? Contact us today to Get a free moving quote and let the A & M family make your moving experience a delightful one!